Terms & Conditions

General Policy Statement 

Mini Me value their close working relationship with their customers and aim at all times to produce the best possible product within an efficient timetable. With this in mind we have laid out below our terms and conditions for each of our main products covering all major aspects of our production process and customer service.

Terms of Participation School/Organiser

  • By requesting a Christmas Project Pack the customer is not contracted in any way to take part in a project.
  • Parent will order directly online only.
  • Commission Payments are made to the organisation in January. Commission Payments will be made by electronic transfer only.
  • Requests for a cheque payment for commission will incur a £5.00 handling & postage fee.
  • Unclaimed commission – where no bank details have been provided -will remain available to claim for a period of 2 years from the end of the Term the project took place. ie if you took part in a project Autumn 2020 – you will be able to claim your commission up until Dec 31st 2022.
  • Commission will only be payable on artwork that is processed as part of the main school order.
  • Organisers will have access to our customer service team via our Phone number 07857 834767.

Parent Orders

  • Parents can only order online.
  • Refunds for unprinted orders will be refunded when our Christmas production is complete. (January)
  • We will print names and wording as you have entered them on your order - this is automatically processed.

Product Satisfaction

Mini Me will reprint or refund, as appropriate, any products that are faulty as a result of inaccurate processing or errors in the print production on their part and are not included as limitations within this document.

  • Please email us within 30 days of receipt with details of the order code details along with the explanation of the error.
  • All other reprints are at the management's discretion.
  • The printing of wording & names are generated automatically from the order placed online this is not a Mini Me error.
  • Mini Me can only produce the best possible results if the Artwork Guidelines are adhered to - where you provide artwork that is in our do not use list we will do our best to process this work but some detail may be lost.( (Most common examples are the cropping of important details due to incorrect size/shape of paper and/or positioning of important details within 1cm of the edge of original design. White or silver media applied to a white background and colour pencil drawings.)
  • Where your artwork is too close to the edge we will endeavour to add a white border to protect important details.
  • If you send in artwork that is not A5 or A4 in shape we will add a white border to change your artwork to the correct size.
  • Where a featured item on your design has dropped off in transit and does not appear on your finished product we will reprint this - this does not include missing sequins, glitter or stars.
  • Where you have circled the orientation we will honour your choice - if you have not circled an orientation we will make a best judgement.
  • If you enclose two pieces of work with one form - unless there is a note we will only print the one attached to the form enclosed.
  • If your artwork goes over the edge onto our order form these parts of your design will not feature in your final design.
  • Limitations in the digital printing spectrum coupled with the wide range of art materials we allow children to use may result in some colours/shades not reproducing exactly. We cannot guarantee colour accuracy. You should expect an approximate colour match.
  • Our ceramic mugs are manufactured in batches and therefore the white ceramic base colour on the mugs may vary between batches.

Delivery

  • All orders are despatched Via Royal Mail within 5 working days.

Events Beyond Our Control 

  • Products will still be chargeable in the circumstance where we have manufactured bespoke products and there is a delay in delivering these products to you in the expected timescale, where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: Industrial action by third parties, riots and other civil unrest, floods, storms, earthquakes, acts of terrorism (threatened or actual), acts of war (declared, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.

In the event of any of the above:

  • We will inform you as soon as is reasonably possible;
  • We will take all reasonable steps to minimise the delay;
  • We will post updates on our website – if possible;
  • We reserve the right to cancel orders and refund where production of products has yet to commence or is unlikely to complete in the near future.
  • Customers will not have the right to request a refund on delayed products that have been manufactured or part way in process of manufacturing.
  • We will ensure delivery of your products at the soonest possible date.

Terms of Sale

Online Sales Policy

Returns & Refunds

  • Consumer Rights & Bespoke – Made to Order Products
  • Bespoke Goods & Made to Order Products do not qualify for the 14 calendar day cooling off period – once you have placed an order and production has commenced your order cannot be cancelled or changed.
  • Bespoke Goods & Made to Order Products – Cannot be corrected or refunded due to customer error.
  • Damaged products and items you are not happy with please contact our customer services via email [email protected] – describe your problem and attach a photo. Our customer service team will be in touch to help you with your issue.

Website

  • Mini Me cannot guarantee the reliability of our web host providers and cannot be held responsible for any breaks in such services.
  • If a job is not completed (due to unforeseen circumstances) by a specified date given, Mini Me will not be liable for any consequential losses or compensation.

Liability 

Consumer Rights & Bespoke – Made to Order Products

Bespoke Goods & Made to Order Products do not qualify for the 14 calendar day cooling off period – once you have placed an order and production has commenced your order cannot be cancelled or changed.

Bespoke Goods & Made to Order Products – Cannot be corrected or refunded due to customer error. Your product can be reordered and corrected during this process - discounts may be available in certain circumstances.

  • Mini Me cannot guarantee the reliability of our web host providers and cannot be held responsible for any breaks in such services.
  • If a job is not completed (due to unforeseen circumstances) by a specified date given, Mini Me will not be liable for any consequential losses or compensation.